Provide updates and quick replies via text messaging on your business number. Alternatively, you can take a look at RingBlaze if you are looking for a tool that’s more affordable, easier to use yet with the similar collaborative features as Nextiva. Learn more about Ruby® today! Instead of hiring and paying an in-house receptionist, a live virtual receptionist service like Ruby can perform all the same tasks for much less. With the Google Calendar integration, Voice will automatically redirect calls to the voice message inbox when a meeting or other event is on the calendar. You can’t record calls, and the basic plan only gives you one phone number. Save my name, email, and website in this browser for the next time I comment. If you feel at home in the G Suite Admin console and you like the features we listed above, this should be a no-brainer for you. With Grasshopper, you can handle business calls and send business texts from your number to clients from all over the U.S. and Canada. But, what you also get is a number of international locations from which you can take calls. The number of integrations you get with Nextiva is also pretty impressive – you can integrate with the most popular Microsoft apps like Teams, Outlook, and Google, but with other third-party apps that many businesses use: Salesforce, Zendesk, HubSpot, etc. If you’re already a Grasshopper customer, you can add Ruby to your account at any time! Though it is scalable and therefore ideal for companies of any size, its somewhat limited features mean it’s best suited for very small businesses. Grasshopper is collaborating with Ruby, to bring you live virtual receptionists to answer your calls. Virtual receptionists can do even more to help small business owners. Automatically send a text to new callers when you can’t answer their call. Users can easily type in longer messages on their computers. Take calls from multiple people at the same time so no one hears a busy signal. You can implement this feature to answer all of your calls with a customized message and help the users get routed to anyone on your team. One more notable difference is the voicemail transcription that can be sent to a text message or email. Note that, while Grasshopper does offer international calling, they are charged on a per-minute basis. As Grasshopper is only available in the U.S. and Canada at the moment, that’s a big advantage for Google Voice. Phone.com also offers you unlimited extensions even with their most basic plan, while you need to go for the most expensive plan to get that with Grasshopper. FreedomVoice puts a strong emphasis on the ease of use of their product. Provide updates and quick replies via text messaging on your business number. E.g. Grasshopper.com is currently not supported in your browser. Change your call forwarding rules, extensions, and greeting anytime you want. Additionally, if the text exceeds 160 characters, it will be sent as multiple messages. On the other hand, Grasshopper doesn’t have international calls readily available in their plans, but you can activate it for a single down payment of $500. Grasshopper vs. Google Voice: Is There a Clear Winner? It’s also easy to direct personal smartphone voice messages to Google Voice. Visit grasshopper.com/offer/ruby to learn more. Its cloud-based virtual fax service means it operates without a fax machine, instead of receiving faxes over a Grasshopper business number. However, you can pick and choose the features you like and create a custom plan if you’re willing to pay extra for certain features. Virtual receptionists, on the other hand, are real people who sound as if they’re right in your office, transferring calls live, and relaying vital information to callers. Route business calls to your personal phone or to another team member. RingCentral vs Vonage: Which is Better for Your Business? Does Grasshopper offer live virtual receptionist services? See how our customers use Grasshopper. In addition to offering a variety of virtual telephone numbers, Grasshopper’s VoIP calling solution has numerous standard and add-on features. Grasshopper allows you to have up to ten participants in a conference call, while eVoice allows up to 95. To learn more about other business VoIP service providers and alternatives to landline desk phones, check out our interactive comparison table. Texts from unfamiliar or suspicious numbers are filtered out into spam folders — so be sure to check yours often to avoid missing important messages. Give employees or departments extensions with their own call forwarding rules. Place callers on hold and even transfer them to another number when needed. Grasshopper can help you triage and forward your calls on a high-quality line and Smith.ai's professional receptionists will answer your calls helpfully, with a smile. No. You’re a small business owner, not an office manager. Unfortunately, like Grasshopper, Nextiva doesn’t give you the option to use international numbers.