If you prefer to write us a letter, here's the address: House of Fraser. When will I receive a refund? Extended Christmas Returns Policy; Refunds. Send feedback. View more information here HOME DELIVERY STILL AVAILABLE. The contact number for House of Fraser is available directly from their website at no or lower cost. Look no further to find answers to some of our most frequently asked questions. This website provides hard to find phone numbers as a call connection service, and is not associated with the company. Info More info here. View more information here HOME DELIVERY STILL AVAILABLE. Info More info here. Back to site Customer Returns, Unit D, Brook Park East, Shirebrook. Call Connection, Calls cost 7p per minute plus your standard network charge. Contact House Of Fraser customer service. Return – online; Return – in store; I have a faulty item. Our Webchat service is available weekdays between 9am and 5pm and is the quickest and easiest way to get in touch with us. Discover men’s, women’s and kids’ luxury clothing, shoes and accessories from the most coveted designer brands at House of Fraser. If you didn't find your answer at House of Fraser Help, please send us an email and we will get back to you as soon as we can. Please ensure you have the bill payers permission before calling. You can write an email to cs@houseoffraser.co.uk, fill out a contact form on their website www.houseoffraser.co.uk, or write a letter to House of Fraser, Unit A, Brook Park East, Meadow Lane, Shirebrook, England, NG20 8RY, United Kingdom. Returns. 0845 602 1073. Did you find it helpful? Unit A, Brook Park East Meadow Lane Shirebrook NG20 8RY. Back to site We look forward to hearing from you! Shop the latest collections now. NG20 8RY. How do I return? How will I receive a refund? HOME DELIVERY STILL AVAILABLE. If our FAQ's section is unable to answer your query please contact us on: By Webchat. Why have I been refunded for an item instead of it being exchanged? Contact us . All Postal charges are at the cost of the customer and we recommend using registered post. Sorry we couldn't be helpful. Postage Required Online Returns Only Please complete the form and return it with the items using the pre-printed returns label attached. HOME DELIVERY STILL AVAILABLE. Look out for “How can we help?” window, which will pop up when an agent is available at the bottom right of our page. If an exchange or replacement is required an email will be sent when the items are despatched. Yes No.