Maybe they’ll think we’re impeaching their character. So how do we collect our debts now that we recognize we have every right to and that our customers won’t hold our efforts against us? And you’ll be able to get back to doing what you love sooner. However now you are making a specific request for payment. You spend your limited time delivering your clients what they want and need. Let’s call someone Bob. Create a plan of action and figure out how you can do everything in your control to add value to your work. It is always a good idea to give yourself extra time than you actually need to accomplish an assigned task or project. Email . Of course, this email only works if this is not a regular occurrence and there aren’t major repercussions. Politeness can play a significant role in paving the path you need to get excellent results. An event planner turned tech entrepreneur, events are in Ben’s DNA. We think we’re being pushy or that we’re nagging. Prior to digging into your mailbox every morning, create a task list. If your client is a procrastinator, this email alone may be enough to spur them into action. This is not always necessary (for example, if you know your client is a prompt payer), but if you are at all concerned about your invoice being paid on time, a reminder in advance can help keep things on track. A client that plans to pay but hasn’t gotten around to it for one reason or another will not take exception to being reminded. Check out The Universe of Events: your all-in-one guide to event marketing. This format still acts as a reminder email, but adds value by giving guests an “event hack” to heighten their experience, which puts them in the driver’s seat. AND CO’s guide to invoicing as a freelancer. A quick way to dispel this myth is to ask yourself a question: do you feel badgered when your clients check in on the progress of the work you’re doing for them? #FreelanceIsntFree Click To Tweet. In fact. And if it’s entertaining enough, they may even forward it to a friend. Looking for some inspiration? An unrealistic deadline and enormous goal can be overwhelming and chances are you will miss your deadline due to stress and anxiety. You know your clients would be upset with you if you delivered late and you would do whatever it took to make things right. Ask them to reach out to you and confirm receipt. Maybe we imagine that asking indicates that we don’t trust our client’s motives. This can through a call-to-action of what to wear (costumes) or how to act (play along), or can simply set a mood for the event through the lens of video or music. Learn More → People lead busy lives and don't always remember when they need to do something. Make it look like an email you’d quickly type to a friend that you knew wouldn’t want to miss out on a fun concert. Use this format to walk through the guest experience and offer details that may help make their entrance or travel time easier. They want to know the status of your end of the transaction. is due today. If there’s anything we can do to facilitate payment, please let us know. For more about invoicing, take a look at AND CO’s guide to invoicing as a freelancer. If your client is a procrastinator, this email alone may be enough to spur them into action. Related. The tone should be identical to the first. Ask them directly if they still have it. Begin to put the onus of contact on them. Send an email a week before the payment deadline. You’re no longer giving your customer the benefit of the doubt. We seem to be hardwired with a certain civility that leads us to believe it’s somehow rude to ask for what’s rightfully ours. Most people want to settle their debts. “Announcing: New Kickass Venue” sounds much better than “Update: Venue Change.”, Purpose: To provide exclusive value to a reader who takes a specific action, Audience: Both RSVP'd guests and those awaiting reply, Optimal send time: 5-7 days before the event. The second step to painless debt collection is to recognize deeply that your work has value. I was just checking on everyone to see if anybody needed anything to hit their deadlines. Payment in the amount of. Following the steps detailed here you’ll find the whole process will be less stressful and more successful. With well-executed overdue payment reminder letters, you’ll be surprised how less frequently accounts become seriously overdue, but occasionally it will still happen. Payment in the amount of [invoice amount] was due one week ago. However, to make sure you never miss a deadline is difficult, but not impossible. When you ask after payment, your clients recognize that you’re looking for a status report on their end of the transaction. She mostly writes about trending marketing topics, design, fashion, ailments and shares ways to boost productivity and stay organized. Subject: Following up on invoice [your invoice number here], Hope things are going well for you. Send an email a week before the payment deadline. And going forward, instead of addressing it on … Purpose: To extend the party vibe into the messaging in a way that showcases what to expect, Format: Typical email format with story elements, imagery, video, or music. If they’re forgetful, it may be the reminder they need. A properly-worded overdue payment reminder letter is the perfect strategy. You’re only trying to stay on your customer’s radar. At 30 days overdue, your tonal transition is complete. The first step to collecting overdue accounts is to recognize that the narrative you’re telling yourself about nagging and badgering simply isn’t true. If you’re continually missing deadlines, I’d suggest bumping the conversation from email to a phone call or an in-person meeting. Try this sample letter. The tone should be identical to the first. Clear your calendar - It's going down! Customers are less likely to procrastinate on you if they know that you’re watching your invoices carefully. However, a reminder email can actually make a person feel less willing to do what is being asked once it is not appropriately constructed. Everyone who has freelanced long enough has at least one story about a client who disputed charges, was late on a payment, or just outright refused to pay. Purpose: To evoke an intimate exchange with the guest in the familiar form of friendly email conversation, Format: Sent via plain-text mode from the email of the CEO or founder of the brand. You can set reminders for yourself so that no matter how busy you are, you will not ignore the on-time email and notification from TaskQue. Get our tips straight to your inbox & become productive, 25 Emerging Entrepreneurs to Follow on Twitter In 2016, What you Need to Know to Get the Best Web Hosting, 5 Link Building Tactics For eCommerce Websites, Why Outsourcing HR Functions Leads to Greater Productivity, 7 Distractions that Impede Modern Business Growth, How to Track the Progress of New Hires: A Managers Guide, How to Fall Asleep Fast? She spreads the word about all the amazing ways she is adapting to use TaskQue to manage her tasks. It’s uncomfortable and, we fear, annoying. Any idea how to design this senario. This email is intended only to remind your customer of the impending invoice and, most importantly, plant the seed in their mind that you’re a business that’s serious about getting paid. If you’ve already made payment please disregard this message and we thank you. At this point they should sense from you that you recognize they are badly in default and need to square their account immediately. This email isn’t overbearing or harassing. At worst, they’ll be embarrassed that your payment has slipped through the cracks – and as a result, grateful for the reminder.