Please note that you can use only one coupon or promotion code per order on joann.com®. Well guess what the SM and ASM swept that under the rug and never reportd it. Well then I quit!! Q: Why are there multiple authorizations on my credit card? The reason you end up with multiple pieces on a bolt is sometimes because of the factory "making yardage" which is when the warehouse is required to send a certain amount per bolt but had shorter bits to work with. I bought a half yard recently, realized I bought the wrong color, and brought it back. You can get as small as one (1) inch. A: You are not required to register to place an order. Ok, Hobby Lobby does this, too, and we all know it. Q: What if my gift card does not have a PIN number? If you wish that your prior post be removed, submit a notarized letter. Second woman, not much nicer told me, "You can't return it, you cut it." Q: How can I check the status of my order? The warehouse needing to make yardage gets us in trouble sometimes with special orders. You cannot use partially used product, not paint, not paper, not fabric. This company is literally the worst. You will need to place a separate order with no bulk items in your cart in order to be able to use a coupon. A store just came to our town and I was looking forward to checking them out. To find out more: Read what other customers say about an item in the customer reviews, Read the Description tab and Shipping and Returns tab on the Product Detail page, See other items by a certain brand by clicking the Shop by Brand link, If you have more questions about an item's picture or description, please email. A 25% shipping fee will be added to orders opting for express shipping. Get me my frosting! Holy crap another 1 post user digging up old threads... You said fabric but there are different things..You can return the little squares of fabric that are in a little holder that have a barcode on it, these are pre done so they are a normal item you can return, but the cut by the yard fabric you can't return because their thing is "you should be sure before you do that".. But whatever. There is occasionally an exception to this on some clearance fabric or special sales. JoAnn Fabrics HAS SUCKED ME IN FOR THE LAST TIME! Of course I had to stand in line to get fabric as I was watching an enployee helping another employee pick out fabric for a table runner. Private messages do not impact your company rating. Return policy: Can not have been washed or cut by customer. I used to work at Joanns, and returned fabric recently, so I can tell you from experience. The items are purposely priced higher,so profit margins remain as projected, during these "sales". You will also earn 5% back in rewards once you… I too "broke up" with them, and it's so freeing! An actual former Joanns employee and store manager who is still friends with current store employees is giving advice on actual Joanns policy that, to be honest, hasn't changed much in the past 5 years. You are correct about their slick choice of giving you the "barely there" sale price on just about everything, just so you can't use all those amazing 40-50% coupons. I wish I had more options in our town to choose from but they really are bad in places where they know they are the only game in town! If you bought 2 yards, you have to return the entire two yards unwashed, undyed, uncut. This new feature should help you navigate right to the items that can be purchased in bulk quantities! Their policy on fabric states that you can return uncut and undamaged fabric. A: To update your account information including billing address, shipping address, payment information, and registration, go to "My Account", sign in, and click into the different sections to edit your information. Q: What are the legs made of and what color are they? I always buy more fabric at JoAnn's than I need because they cut so tight and fabric is almost never on the bolt on grain, so I get extra to allow for evening the grain. The customer in this case is ridiculous. JOANN Fabric and Craft Stores is the nation's largest specialty retailer of fabrics and crafts with over 860 stores in 49 states. And a customer yelled at me because we didn't have the frosting he wanted and got i don't care if you are sick! Q: Are credit card purchases safe on joann.com®? YOU CAN RETURN FABRIC CUT BY THE YARD. It shouldn't be a regional thing. Howdy! It's craziness! All I get is blame for everything not being perfect! this is PERFECT! Will my order still be fulfilled? The black I just bought was on the bolt in two pieces, like someone bought it and returned it. Or, is the coupon not yet active? I have given up also... unless it's Sunday and I'm desperate :). I have fabric that I haven't cut...havent touched since I bought it 2 months ago and I was told they do not do fabric returns!? A product was stolen and i went outside to look when I heard someone had just walked out with an expensive item. Would You Like to Convert It Into Review? Yes, I used half of 4 yds 6 inches. The coupon or promo code field is below the order summary before the total in the right hand column. Their policy states they do take returns without receipts and upon further clicking their exclusions led me to that, but it wasn't receipt specific. That policy went out to all stores and it specifically said that if you walked outside the doors it was automatic termination. Ever buy craft supplies or fabric from Walmart? I broke up with online Jo-Anns years ago when I ordered yarn online, paid for expedited shipping at the beginning of December so I could knit and mail a christmas gift. I have read and agree to the Pissed Consumer. I have rarely gone into Joann's and had a positive encounter with someone on staff - in fact, usually I walk away feeling downright frustrated by the service! Some people on here keep trying to focus on the fact that the receipt states "any". Sadly, since it is a small store they frequently don't have what I actually need and I have to drive across town to go to the Super Store which is the fabric store equivalent of factory farming. Michaels, Hobby Lobby, and Joann's are within blocks of each other here; it's easy to divorce Joann's and to decide to stop playing their game. Joann's prices are jacked up in the first place so the 40% coupon makes the price almost normal, but not quite.Fabric prices are way jacked up, too. Joann's Fabric and Craft Store, I'm Breaking Up With You! I went in last week with measurements for my window but no idea how to make curtains. My previous 6 experiences were all also bad and I am tired of allowing this company to walk all over me. Report: Secret Service agents asked to relocate with Trump, Repairman who found Hunter Biden data closes shop, 'DWTS' crowns new champion and viewers are not happy, Burt's Bees apologizes for offensive holiday ad, Summers 'skeptical' about student loan forgiveness, Synagogue fined for massive maskless wedding, Amazon just launched its massive Black Friday deals, Cowboys strength coach suffers medical emergency, Elon Musk becomes world's 2nd richest man, ER nurse: Some patients still think COVID-19 is a hoax, What Donald Trump liked about being president. Well said! Bummer! The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. JOANN Fabric and Craft Stores does not make coupons available on the Web site to print for use in stores. Refunds, in general, don't work that way. Our store is small and I usually go in the morning when it just opens and have not had any issues with long lines. Love this letter!It's pretty bad when a store that has locations across the country is known for its poor customer service no matter where you live. If you do return fabric, take it to the cut counter first WITH THE RECEIPT (you cannot return it without the receipt). Chalk me down as another no to Joann's. The Joanns workers you talked to don't know what they're talking about, or they thought you wanted to return fabric that's been cut BY YOU (as in, like I said, you bought two yards and are returning one because you bought too much). Rights Reserved, You Are About to Contact PissedConsumer.com. I totally agree! The majority of the employees are nice, though, at the one closest to me. Comment the review as Joann Fabric verified representative. However, usually a 1/4 yard is the minimum cut, but then will do 1/8 increments after that. There may be multiple charges if your order is sent in many different shipments. A: We are unable to modify or cancel orders. Do managers care! I don't know why they waste the ink & paper on them. The Joann's corporation treats its employee's like *** We make minimum wage, even those of us that actually know about sewing, crafting, knitting, etc. They cant take it back because you used half of it.